Refund policy

We operate a 30-day return policy: you have 30 days from the day you receive your item to ask for a return. This is on top of your statutory right to cancel.

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order within 14 days of receiving it, without giving a reason. You then have a further 14 days to send the item back. Our own 30-day policy is more generous and runs alongside it.

How to return an item

Email us at help@robestreet.com and tell us your order number. If your return is accepted, we will send you the return instructions and the address to use. Items sent back without requesting a return first cannot be accepted.

To be eligible, the item must be in the same condition as you received it — unworn, unwashed, with its tags on and in its original packaging. Proof of purchase is required.

Damage and problems

Please check your order as soon as it arrives and contact us straight away if the item is faulty, damaged, or not the one you ordered, so we can put it right.

Items that cannot be returned

For hygiene reasons, dressing gowns, bathrobes and nightwear cannot be returned once they have been worn against the skin, washed, or removed from their sealed packaging. This does not affect your rights where an item is faulty or not as described.

We also cannot accept returns on made-to-measure or personalised items, or on gift cards.

Refunds

Once we receive and inspect your return, we will tell you whether the refund has been approved. If it has, you will be refunded to your original payment method within 14 days. Your bank or card issuer may take a few more days to show it.

Returns address: c/o Fidexpert, Rue du Puits du Géant 1a, Sion, 1950, Switzerland

Any question about a return: help@robestreet.com