Delivery and shipping

Delivery and shipping

At Robe Street, delivery is charged at a flat rate, with no minimum order and however many items you buy.

Standard delivery by Royal Mail — £2.90
Priority delivery by Royal Mail — £4.90

Every order is dispatched within 24 hours. Delivery times are counted in working days from dispatch, not from the moment you order.

Delivery charges are shown before you pay, in your order summary. The exact amount depends on the option you choose at checkout.

Dispatch
Orders placed before 6 pm on a working day are dispatched within 24 hours. Orders placed at the weekend or on a bank holiday go out on the next working day.

Where we deliver
We deliver throughout the United Kingdom, with Royal Mail.

Tracking your parcel
You will receive a tracking number by email as soon as your order is dispatched, so you can follow it in real time. You can also follow it from our Track your order page.

If your parcel is late
Delivery estimates are counted in working days from dispatch, not from the moment you order. They are estimates, not guarantees: a carrier can be delayed by weather or by peak periods. If your order has not arrived within the stated time, email us at help@robestreet.com and we will chase it with the carrier. Customer service answers within 24 hours, Monday to Saturday, 10:00 to 20:00 UK time.

If we have not delivered within 30 days of your order, you may cancel and receive a full refund.

Wrong or incomplete address
Please check the delivery address at checkout. If a parcel comes back to us because the address was wrong or incomplete, we will refund the goods but not the original delivery charge, and a second dispatch is charged again.

Damaged or missing parcels
If your parcel arrives damaged, photograph it before opening it if you can, and email us within 48 hours. If tracking shows delivery but you have not received the parcel, tell us within 14 days and we will open an enquiry with Royal Mail.

Dispatched within 24 hours

Your order leaves us the next working day.

Tracked delivery

A tracking number the moment your parcel leaves.

Secure payment

SSL encryption on every transaction.

Advisers on hand

A question about fabric or fit? We reply within 24 hours.