Terms and conditions of sale

Terms and conditions of sale

These terms apply to every sale made through robestreet.com, operated by Bfp Swiss Sàrl. By placing an order you confirm you have read them and accept them. They do not affect your statutory rights as a consumer.

Who you are buying from
Bfp Swiss Sàrl, Rue du Puits du Géant 1a, 1950 Sion, Switzerland, company number CHE-433.557.926, trading as Robe Street.

Prices
Prices are shown in pounds sterling and include VAT where it applies. Delivery is charged separately and is shown before you pay. We may change our prices at any time, but your order is always charged at the price displayed when you placed it. If a price is obviously wrong — an evident mistake that you could reasonably have spotted — we may cancel the order and refund you in full rather than fulfil it.

Placing an order
The contract is in English. Adding an item to your basket is not an order; your order is placed when you complete checkout, and it is an offer to buy. We accept it when we email you to say your order has been dispatched — that is the moment the contract is formed. We may decline an order, for example if the item is out of stock, if the price was wrong, or if we cannot take payment.

Payment
Payment is taken by card through a secure payment provider at the moment you order. We never see or store your full card number.

Delivery
We deliver to the address you give at checkout. Delivery times and charges are set out on our Delivery and shipping page. If dispatch is delayed we will email you. Unless we agree otherwise, we will deliver within 30 days of the contract being formed; if we do not, you may treat the contract as at an end and receive a full refund. Risk in the goods passes to you on delivery.

Your right to cancel
You have 14 days from receipt to cancel without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. On top of that we offer a commercial 30-day satisfaction guarantee. Both are explained on our Cancellation rights and Refund policy pages, which form part of these terms.

If something is wrong with what you received
Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose. If they are not, you may reject them and get a full refund within 30 days of receipt. After that, and for six months from delivery, you may ask for a repair or replacement; if that fails, you may claim a refund which we may reduce to reflect the use you have had.

Liability
We are responsible for loss you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care. We are not responsible for loss that was not foreseeable, nor for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, for breach of your statutory rights, or for anything else that cannot lawfully be limited.

Events outside our control
If something beyond our reasonable control delays or prevents delivery, we will contact you as soon as we can. You may cancel and receive a full refund if the delay is substantial.

Complaints
Write to help@robestreet.com. We answer within 24 hours, Monday to Saturday, 10:00 to 20:00 UK time, and we aim to resolve any complaint within 14 days.

Law and jurisdiction
These terms are governed by the law of England and Wales, and you may bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may instead bring proceedings in your own country's courts, and its law applies.

Last updated: 27/09/2026.